Arvelane ("Arvelane," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use [www.arvelane.com] (the "Website"), purchase our products, create an account, contact us, or otherwise interact with us.
By using the Website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of information.
Information You Provide
You may provide information when you:
· create an account;
· place an order;
· subscribe to email or SMS communications;
· contact customer service;
· submit a product review;
· participate in a promotion, giveaway, or survey;
· submit User Content; or
· otherwise communicate with us.
This information may include:
· name;
· email address;
· telephone number;
· billing and shipping address;
· account login information;
· order and purchase information;
· information you provide to customer service;
· reviews, photographs, videos, and other User Content; and
· other information you choose to provide.
Payment Information
When you make a purchase, payment information is generally processed by our third-party payment processors.
We may receive limited payment-related information, such as payment method, transaction status, and portions of payment information necessary to process or identify a transaction.
We generally do not store complete payment card numbers on our own systems.
Information Collected Automatically
When you visit or use the Website, certain information may be collected automatically, including:
· IP address;
· browser type;
· operating system;
· device type;
· approximate location;
· referring website;
· pages viewed;
· links clicked;
· searches performed on the Website;
· products viewed;
· shopping cart activity;
· purchase activity;
· date and time of Website visits; and
· other information about how you interact with the Website.
2. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies, pixels, tags, web beacons, and similar technologies to operate and improve the Website.
These technologies may be used for:
· essential Website functions;
· remembering preferences;
· maintaining shopping carts;
· analyzing Website traffic;
· understanding how visitors use the Website;
· measuring advertising performance;
· providing personalized advertising; and
· detecting fraud and maintaining Website security.
Some cookies may be placed by third-party service providers acting on our behalf.
You may be able to control cookies through your browser settings or available cookie preference tools. Disabling certain cookies may affect Website functionality.
3. HOW WE USE YOUR INFORMATION
We may use personal information for purposes including:
· processing and fulfilling orders;
· providing customer service;
· managing user accounts;
· communicating with you about orders and transactions;
· sending requested marketing communications;
· sending promotional emails or text messages where permitted;
· providing and improving the Website;
· understanding customer preferences and shopping behavior;
· analyzing Website performance;
· personalizing your experience;
· providing product recommendations;
· measuring marketing and advertising performance;
· detecting and preventing fraud;
· protecting the security of the Website;
· resolving disputes;
· enforcing our agreements and policies;
· complying with legal obligations; and
· other purposes disclosed when information is collected.
4. MARKETING COMMUNICATIONS
If you choose to subscribe to our email or SMS marketing communications, we may use your contact information to send you:
· new product announcements;
· fashion and product updates;
· special offers;
· promotional communications;
· reminders; and
· other marketing content.
You can unsubscribe from marketing emails by using the unsubscribe link included in the message.
For SMS communications, you may generally opt out by following the instructions provided in the applicable message.
Opting out of marketing communications does not prevent us from sending non-marketing communications related to transactions, accounts, security, or other necessary matters.
5. HOW WE SHARE INFORMATION
We may share personal information with service providers and other third parties when reasonably necessary to operate our business.
These parties may include:
E-commerce and Technology Providers
We may use platforms such as [Shopify] to operate the Website and process orders.
Payment Providers
Payment information may be processed by third-party payment processors such as [Stripe / PayPal / Shop Pay / other providers].
Shipping and Fulfillment Providers
We may share information necessary to fulfill and deliver orders with shipping carriers, fulfillment providers, warehouses, and logistics companies.
Marketing and Communications Providers
We may share contact information with email, SMS, and customer communication providers that help us communicate with you.
Analytics Providers
We may use analytics services to understand Website traffic and user behavior.
Advertising Partners
We may work with advertising and social-media platforms, such as [Meta / Google / TikTok], that may receive information through cookies, pixels, or similar technologies to help us:
· measure advertising campaigns;
· understand Website activity;
· provide relevant advertisements; and
· measure conversions.
Fraud Prevention and Security Providers
We may share information with providers that help us detect fraud, unauthorized transactions, abuse, and security threats.
Legal and Professional Advisors
We may disclose information to attorneys, accountants, auditors, insurers, and other professional advisors when reasonably necessary.
Business Transactions
If Arvelane is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.
Legal Requirements
We may disclose information when reasonably necessary to:
· comply with applicable law;
· respond to legal processes;
· protect our rights or property;
· investigate fraud or abuse;
· protect the safety of our customers or others; or
· enforce our agreements.
6. SALE OR SHARING OF PERSONAL INFORMATION
We do not sell personal information for monetary payment in the ordinary sense.
However, some U.S. privacy laws may define certain advertising, analytics, or other disclosures of personal information as a "sale" or "sharing."
Where required by applicable law, you may have the right to opt out of the sale or sharing of your personal information or the use of your information for targeted advertising.
You may exercise applicable rights using the contact information provided below or through any privacy preference tools we make available on the Website.
7. YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.
These may include the right to:
· access or obtain information about personal information we process;
· request deletion of personal information;
· request correction of inaccurate personal information;
· obtain a copy of certain personal information;
· opt out of certain targeted advertising;
· opt out of the sale or sharing of personal information where applicable;
· opt out of certain profiling activities where applicable; and
· appeal certain decisions regarding your privacy request.
These rights are not absolute and may be subject to legal exceptions.
How to Submit a Privacy Request
To exercise an applicable privacy right, contact us at:
Email: [service@arvelane.com]
Please clearly describe your request and provide sufficient information for us to verify your identity where required.
We may need to request additional information to verify that you are the person about whom we hold information.
We will respond to valid requests within the time required by applicable law.
You will not be discriminated against for exercising privacy rights granted to you by applicable law.
8. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have additional rights under applicable California privacy laws.
Depending on the circumstances, these rights may include:
· the right to know what categories of personal information we collect and how we use or disclose it;
· the right to request access to certain personal information;
· the right to request deletion of personal information;
· the right to request correction of inaccurate personal information;
· the right to opt out of the sale or sharing of personal information;
· the right to opt out of certain targeted advertising;
· the right to limit certain uses of sensitive personal information where applicable; and
· the right not to receive discriminatory treatment for exercising applicable privacy rights.
California residents may submit requests using:
Email: [service@arvelane.com]
If applicable law requires us to provide additional disclosures concerning categories of personal information collected, disclosed, sold, or shared, we will provide those disclosures as required.
9. OTHER U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on the state and applicable thresholds, these rights may include rights to:
· access personal information;
· correct personal information;
· delete personal information;
· obtain a portable copy of personal information;
· opt out of targeted advertising;
· opt out of certain sales or sharing of personal information; and
· opt out of certain profiling or automated decision-making.
We will honor applicable rights as required by the laws that apply to us and to you.
If you believe we have improperly denied a privacy request, you may contact us using the information below to request a review or appeal where applicable.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information may depend on:
· the purpose for which it was collected;
· our business needs;
· legal and regulatory requirements;
· accounting and tax requirements;
· fraud prevention;
· dispute resolution; and
· the exercise or defense of legal claims.
When personal information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to applicable law.
11. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or storage over the Internet is completely secure.
Therefore, we cannot guarantee the absolute security of personal information.
12. CHILDREN'S PRIVACY
The Website is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete the information.
If you believe a child has provided us with personal information, please contact us at [service@arvelane.com].
13. THIRD-PARTY WEBSITES AND SERVICES
The Website may contain links to third-party websites, applications, social-media platforms, or services.
We are not responsible for the privacy practices of third parties.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
14. INTERNATIONAL DATA TRANSFERS
Arvelane may use service providers located in different countries.
As a result, personal information may be processed or stored outside the state or country in which you reside.
Where required by applicable law, we will take appropriate measures regarding international transfers and the protection of personal information.
15. DO NOT TRACK
Some browsers offer a "Do Not Track" feature.
Because there is currently no universally accepted standard for responding to Do Not Track signals, our Website may not respond to such signals unless required by applicable law.
Where required by applicable law, we will honor recognized privacy preference signals or other legally required opt-out mechanisms.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
When we make changes, we will update the "Last Updated" date at the top of this page.
If we make material changes, we may provide additional notice where required by applicable law.
Your continued use of the Website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy, to the extent permitted by law.