Refund policy

At Arvelane, we want you to love what you ordered. If something isn't right, you may return eligible items in accordance with the policy below.

1. RETURN WINDOW

You may request a return within 14 days of the delivery date.

To be eligible for a return, items must:

· Be unworn, unwashed, and unused;

· Be in original and resalable condition;

· Have all original tags attached, where applicable;

· Include original packaging and accessories;

· Be free from stains, odors, makeup, pet hair, damage, or other signs of use.

Items that do not meet these requirements may be refused or may be subject to a reduced refund.

2. FINAL SALE ITEMS

Items marked FINAL SALE at the time of purchase are not eligible for return or refund, except where otherwise required by applicable law.

Final Sale items will be clearly identified on the applicable product page or during checkout.

3. HOW TO REQUEST A RETURN

To start a return, please contact us at [service@arvelane.com ] .Please include your order number and the item(s) you wish to return.

Once your return request is approved, we will provide instructions for completing the return.

Please do not send your return to an address other than the address provided by Arvelane.

4. RETURN SHIPPING

Unless the return is due to an error, damage, or defect caused by Arvelane, return shipping costs are the customer's responsibility.

For items that are incorrect, damaged, or defective upon arrival, please contact us before sending the item back. If the issue is confirmed, Arvelane will provide an appropriate return solution, which may include a prepaid return label.

We recommend using a shipping method with tracking. Arvelane is not responsible for returns that are lost or damaged while being shipped back by the customer.

5. REFUNDS

After we receive and inspect your returned items, we will determine whether the return meets the requirements of this Policy.

Approved refunds will be issued only to the original payment method used for the purchase. We do not issue refunds through alternative payment methods or as Store Credit.

Refunds are generally processed within 5–7 business days after the returned items have been received and approved.

After Arvelane processes the refund, your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

6. PROMOTIONAL ORDERS

If an order was placed using a discount code, promotion, bundle offer, or other special pricing, the refund amount will generally be based on the actual amount paid for the returned item.

Returning an item may affect the discount or promotional pricing applied to the remaining items in an order.

Where a promotion requires the purchase of multiple items, returning part of the order may result in the promotion being recalculated.

7. EXCHANGES

Arvelane does not offer direct exchanges.

If you would like a different size, color, or style, you must first return the original item and wait for your refund to be completed. You may then place a new order for the item you want.

We cannot guarantee that the desired item will remain available while your return is being processed.

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [service@arvelane.com] as soon as possible.

Please provide your order number and photographs or other information that may help us evaluate the issue.

If the issue is confirmed, we will provide an appropriate remedy, which may include a replacement or a full refund to your original payment method.

9. RETURN PROCESSING

Returns are inspected after they arrive at our facility.

If your return is approved, your refund will generally be processed within 5–7 business days.

Returns that fail to meet the requirements of this Policy may be rejected or may receive a partial refund where permitted by applicable law.

10. RETURN ABUSE

Arvelane reserves the right to refuse or limit returns where there is evidence of fraudulent or abusive return activity, including repeated returns of worn, damaged, altered, or otherwise ineligible items.

Nothing in this section limits any rights you may have under applicable law.